Shipping and Return Policies

We happily ship within the United States and abroad. We take great care to ensure that all orders are carefully wrapped and shipped within 3 to 5 business days. Shipping rates are calculated by package weight and destination.

In an effort to be environmentally conscious, we do not include a printed receipt with your order. You will receive an electronic copy in your e-mail for your records.

Domestic/US Shipping

Domestic purchases are shipped via UPS or USPS. Please allow 3-7 days for delivery. Expedited shipping options are available at checkout. If you need an order by a specific date, please contact us in advance so proper arrangements can be made.

All domestic jewelry orders of $100 or more will receive complimentary insurance coverage. Jewelry purchases of $300 or more ship free of charge within the continental United States.

Due to the weight and size of antique curios, they do not ship for free at this time. If you purchase a jewelry item as well as one of our curios, you will be charged for shipping.

The Veiled Mirror is not responsible for any lost or stolen packages or packages that arrive late due to carrier delays. If your package sustains damage during transit, please contact us immediately so we can file an insurance claim.

International Shipping

International purchases will arrive via USPS First Class International Parcel Post or Priority Mail. Please allow 3-6 weeks for delivery. Express shipping and insurance are available upon request at the buyer's expense. Please contact us with any shipping requests you may have.

All VAT, import fees and taxes are the sole responsibility of the buyer.

Please be advised that The Veiled Mirror cannot and will not falsify custom forms under any circumstance.

Local Pickup

We offer a local pickup option for orders in the Richmond, VA area. Just enter the discount code Localpickup during checkout and it will automatically remove your shipping charges. Once your order is packaged, we will contact you via e-mail to arrange a pickup date and and time.

Returns and Exchanges

If you change your mind or are unsatisfied with your purchase, please notify us within 48 hours of receiving your package. Please do not send any packages back without contacting us first.

Online purchases may be returned in original, unworn condition within 10 days of delivery for an exchange or a refund minus the original cost of shipping. Buyer is responsible for all return shipping costs.

Returns will not be accepted after 10 days under any circumstances.

All in-person purchases made at shows and markets are considered final sale.

Here at The Veiled Mirror, we take great care to ensure that all of our items are meticulously described and accurately measured. We strive to give you all the information you need to make a confident purchase. If you have any doubt or concern about an item, please contact us. We are happy to answer any and all inquiries and send additional photos prior to purchase to avoid any disappointment or confusion, as well as to ensure your satisfaction.

Our products are professionally photographed with the intent to show you the item's true colors and condition. We go to great lengths to accurately depict these items, but cannot control or be held responsible for color variations between computer monitors.

All of our pieces are sold in as-is condition. Items are thoroughly cleaned, inspected and repaired before being listed online. That being said, these items are very old and sometimes things happen. In the unlikely event that your newly purchased treasure arrives damaged, please contact us and we will assess the damage and do our best to remediate the situation.